Emirates conducts COVID-19 inspection for the first time in the world as an airline

Simplify rescheduling and refunds for booked flights

Emirates Airlines Emirates Airlines will collaborate with the Dubai Health Department (DHA) to conduct new inspections as a COVID-19 countermeasure. On April 15th, all passengers departing from Dubai to Tunisia were inspected for COVID-19 at the airport. This is the world's first initiative for an airline, with the aim of allowing passengers to board with peace of mind. The test was conducted in the check-in area of ​​Dubai International Airport Terminal 3, and the kit was used to determine the results within 10 minutes of collecting the blood. * You can also watch the video of the inspection. https://www.youtube.com/watch?v=W1AKnLPqB8s#action=share Comment from Emirates Chief Operating Officer Adele Ahmed Al Reda: "The inspection went very smoothly. We We are delighted to be able to perform this test and are grateful for DHA's innovative testing methods and their leadership. This test would not have been possible without the cooperation of DHA and the government. In the future. We plan to scale the inspection and apply it to other flights as well. The ability to quickly check inspection results will enable Emirates passengers to travel with peace of mind. The health and safety of our employees and customers at the airport will continue to be of paramount importance to us. "Comment by Humane Al-Kutami, Director of the Dubai Health Department (DHA):" We are Emirates. At the same time, we are very pleased to have successfully tested COVID-19 at the airport for departures. For COVID-19, we are actively working with various government agencies and the private medical sector. We are implementing all the necessary measures, from protecting public health to providing high quality medical services in line with the latest international guidelines, and the most effective solution is with public and private organizations. We strongly believe that close partnerships are needed. ”Regarding airport and in-flight hygiene Emirates is committed to maintaining hygiene during check-in and boarding procedures. Protective walls are installed at each check-in desk to ensure the safety of customers and employees, and employees are required to wear gloves, masks, and hand sanitizers. We also ask passengers to wear masks at the airport and on board. (Customers bring their own masks and gloves.) In addition, Emirates has changed its in-flight services for health and safety reasons, stopped providing printed matter such as magazines, and provided in-flight meals. I am changing the method. We also limit what you want to bring on board, limited to laptops, handbags, briefcases and baby products. All other items must be checked in. Simplify Flight Changes and Refunds Emirates offers flight changes and refunds for tickets issued before May 31, 2020 (travel until August 31, 2020) in three ways: We will respond. 1. 1. Extending the validity period of unused tickets to 760 days All passenger tickets booked for flights up to August 31, 2020 before May 31, 2020 will automatically expire up to 760 days. It will be extended. You can keep your ticket at hand without refunding it and make the next reservation again within the valid period. 2. Exchange for a Travel Voucher Valid for up to 2 years Normally, a Travel Voucher is valid for 1 year from the date of issue, but can be extended for up to 2 years. All Emirates products or services are covered, including flight fares and other services. There is no change fee for vouchers, giving you the flexibility to schedule. 3. 3. Refunds Full refunds will be given to customers who wish to keep their tickets unused or exchange them for vouchers if they are unable to travel within the valid period. Comment from Adnan Kajim, Chief Commercial Officer of Emirates: "In the travel and aviation industries, there are complex rules regarding the application of fares, rebookings and refunds, which vary depending on national regulations. We thought it would be inefficient because it would take a lot of time and effort for our customers to understand. The COVID-19 is unprecedented for us. We are our customers. We thank our business partners for their understanding and support, and we have considered the rules for rebooking and refunds with the customer first, while being based on the rules of the aviation industry. With the desire to sometimes choose Emirates, we have set rules to extend the ticket expiration date to two years and redeem it for travel vouchers. For customers who wish to receive a refund. However, we would like you to understand in advance that it will take some time to get a refund under the current circumstances. ”If you wish to apply for any of the above options. Please visit emirates.com. If you have made a reservation through a travel agency, please contact the agency. Equivalent terms apply. About Emirates Emirates entered service in Japan in 2002. Currently, there is one daily flight from Narita International Airport and Kansai International Airport on Airbus A380 and from Haneda Airport on Boeing 777, to Dubai and 83 countries around the world beyond Dubai. Enjoy a comfortable flight to 157 cities in the area. Narita International Airport has a dedicated Emirates lounge. We offer a free pick-up service for premium class passengers departing from and arriving at Haneda Airport. Emirates has won four awards in the Middle East category at the World Travel Awards 2019: Leading Airlines in the Middle East, Airline Brands, Airline Rewards Program and Airline Website. Contact Emirates Group Public Relations REDHILL ​​Co., Ltd. Aoki / Kobayashi Email: ekjapan@redhill.asia