What to do if you can't register on Netflix? Also explains login problems!

What to do if you can't register on Netflix?

Netflix service overview

Netflix is ​​a service that allows you to watch as many videos as you like in the content by paying a fixed amount every month. You can watch dramas, movies, etc. without inserting advertisements using an internet-connected device. Also, if you download the video on a tablet or PC, you can watch it offline.

Compared to other video streaming services, Netflix has the advantage of being rich in overseas works and original programs.

4 reasons why Netflix registration cannot be completed and how to deal with it

Registering with Netflix isn't that difficult, but it can be difficult to deal with in some situations. So let's look at four main reasons why you can't sign up for Netflix.

Internet line communication is unstable

To register with Netflix, you usually access the official website from a web browser and use the internet line. At that time, if the internet line is unstable and it is difficult to connect, you may not be able to register successfully.

If Wi-Fi is unstable, it will be easier to register smoothly if you use a stable communication line, such as registering with a smartphone's mobile phone line.

You have not entered a payment method

Even if you intend to register with Netflix, you will not be able to watch the video unless you enter the payment method. You can check if you have registered the payment method by accessing it from your browser.

First of all, after logging in, access "Account" to check the registration status. You can access it by tapping the triangle mark on the upper right for PCs and tablets, and the three-line mark for smartphones.

If payment information is not registered, "No payment information" will be displayed, so please register.

If the payment method is not registered, you may not be able to access the account menu and the screen may change to the one shown below. In that case, click "Complete registration" to select a plan and payment method, and after completing the settings, you will be registered with Netflix.

Netflix under maintenance

Services on the Internet require regular maintenance. Netflix may also perform maintenance, and service may be stopped during maintenance.

If you're under maintenance and can't sign up for Netflix, please wait a while and try again.

Registered with the same email address

When you try to sign up for Netflix, your email address may already be in use by another Netflix account for the following reasons:

If you don't know your password, reset it from the registration screen and re-register. Also, if someone close to you is not registered with Netflix, there is a possibility of unauthorized use, so please reset and confirm the password in the same way.

Payment methods that cannot be registered on Netflix

When registering a payment method on Netflix, it may not be possible to register depending on the payment method, so let's take a closer look.

Credit card that cannot be registered

Credit cards with the following international brands can be registered as Netflix payment methods.

However, automatic debit e-commerce must be available. Credit cards with other international brands such as UnionPay cards and credit cards with only international brands such as Jacks cannot be registered as Netflix payment methods.

Debit card that cannot be registered

Debit cards that can be registered as a payment method for Netflix are the same as credit cards, with the following international brands installed, and automatic withdrawal e-commerce is available.

A cash card that supports J-Debit but does not have an international brand that can be purchased with a bank cash card cannot be registered as a Netflix payment method.

Prepaid card that cannot be registered

In addition to Netflix prepaid gift cards, the following international brand prepaid cards can be registered as Netflix payment methods.

Please note that prepaid cards that do not carry the international brand logo and are not issued by Netflix cannot be registered.

iTunes and PayPal cannot be newly registered

Previously, you could register iTunes and PayPal as Netflix payment methods. However, as of July 2021, it is not supported.

What to do if you can't log in to Netflix

When you try to log in to Netflix, you may be asked to register or create an account. Let's see how to deal with such login errors.

In the case of "Registered account not found" message

When you enter your login email address on Netflix, you may see the message "Sorry, we can't find the account you registered with this email address."

In that case, follow the procedure below.

1. Go to https://www.netflix.com/jp/loginhelp
2. Select "Forgot your email address or phone number" and enter the required information
3. Press "Search Account"

You can check the account information registered with Netflix by following the above procedure.

If you see the steps to create a new account

If you try to log in to Netflix and see the steps to create a new account, log out and try again.

If that doesn't work, your account may be disabled due to payment status. If you are paying, your account is valid, so please check your login email address.

If you haven't paid, your account may be invalid, so take steps to reopen it.

What to do if Netflix cannot be registered on your carrier

If you connect to Netflix via a communication carrier, you may not be able to register successfully, so let's see what to do.

If Netflix cannot be registered with SoftBank

If you are using "Safety Filter" with SoftBank, you may not be able to access Netflix. You can access it by permitting the use from the management site or the management screen of the application.

If you cannot register Netflix with au

Even if you subscribe to a plan that includes au Netflix usage charges, you need to register to start using it. It cannot be viewed automatically. Registration must be done from au My Page.

If you are already watching Netflix, please be aware that if you register an address other than the one registered with Netflix with au, you will be charged a separate fee.

Check the cause of not being able to register with Netflix and take measures!

There are many reasons why you can't register with Netflix, but you can solve them by checking them in order.

Make sure you aren't using a payment method that you can't register, or that you've skipped payment method registration. You may not be able to log in after registration, or you may not be able to register Netflix from your carrier, so please check all the causes related to yourself, take appropriate measures, and enjoy watching the video.