How to revive "Adobe Acrobat Reader DC" that has stopped working on Windows 10: Explain "Acromonitor" and "Log Collector"

If you want to trouble shooting Acrobat Reader issues, you can first use the Acrobat and Reader Process Monitor, a log collection tool provided by Adobe for debugging your product.Acromonitor can also collect lists of installed applications.It is also possible for IT administrators to execute Acromonitor on their own, or have end users execute them to send analysis data.

Adobe also provides Creative Cloud Log Collector, a troubleshooting tool for creators and services for creators, including Acrobat Reader, "Creative Cloud Log Collector).Log Collector collects various logs related to Creative Cloud and saves it as an ZXP file.This ZXP file can be shared directly with Adobe.

The most important thing in the log is the logs of the application installation and update.If you want to get a log of Acrobat Reader crashes, you may need to update the Windows 10 registry so that you can save a dedicated dump (a file with the current content).However, the registry must be updated carefully.If an inexperienced IT administrator makes such a change, there may be serious problems.

Even if the only Adobe product installed on the end user's computer is Acrobat Reader, it can be an application problem.Before trying trouble shooting, you need to read Adobe's explanation first before updating the registry.It is also important to recognize that the troubleshooting of Acrobat Reader in the "MacOS" version is different from the Windows 10 version.

Unfortunately, Adobe's description is not always clear how to deal with Acrobat Reader issues or what tools to use.Additional information can be found through Adobe forums and other resources.

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