Conducted a survey on the communication speed of the Internet -Introducing specific measures when the communication speed drops-

Link Life Co., Ltd. (located in Shinagawa -ku, Tokyo, representative: Keita Shimizu) conducted a survey on the communication speed on the Internet.In addition to the results of the questionnaire on the communication speed of the Internet, we will also introduce the causes of the Internet communication speed and specific solutions.

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Have you ever suddenly become late for the Internet that can be used comfortably without any warning?If you do not care when you can use it without any problems, you will be frustrated if the speed is slow only when a hurry work occurs.The questionnaire results show that many users are dissatisfied with the communication speed of the Internet.

* This article was created on April 1, 2021.

Please note that the current situation may differ.

■ The communication speed of the Internet is slow!Nearly 80 % of users are dissatisfied

A lot of people are actually dissatisfied with the communication speed on the Internet.

According to a questionnaire conducted by Link Life Co., Ltd. (750 people in their 20s or older) in February 2021, 75 % of users are dissatisfied with the communication speed of the Internet.I got the result.

Are you dissatisfied with the Internet line speed?

Specific dissatisfaction with the speed of the line was that "the communication speed was slowed down depending on the time of day" (39.9 %), followed by "slow due to communication restrictions due to overuse" (25.7 %).。

Specific dissatisfaction with the speed of the line

Furthermore, many people answered that "the communication speed is always slow" or "sometimes it may not be connected at all", so many people are dissatisfied with the slow communication speed.。

■ If the communication speed of the Internet is slow, what are the possible causes?

The main causes of slower communication speeds on the Internet are the following points.

◇ There is a problem with your computer

If you try to display a large video of the latest sites and data, you may feel that the communication speed is slow, which may be due to an old model computer.Because the specifications of the personal computer itself are low, it takes time to display information containing a huge amount of data.

Also, if you do not update your computer regularly, the communication speed on the Internet may be reduced.Be careful on a regular basis so that the programs to be updated do not accumulate.

In many cases, "even if you changed to another line, the speed was slow, but if you replace your computer, it suddenly became comfortable."If you are worried about the slow communication speed, it is important to first check if there is no problem with the PC specification itself.

◇ There is a problem with the connection device

Even if the Internet connection devices such as routers and modem are in trouble, the communication speed will be slow.In addition to cases where the body is used for a long time and the main unit is old, there are cases where the speed is slow due to continuous use due to continuous use.

In addition, even if there is no problem with the connection device itself, the LAN cable may be deteriorated.

◇ There is a problem with the Internet line

When using the Internet in a building such as an apartment, many people use the Internet at the same time, which may make the line crowded and slow down the communication speed.In apartments, multiple families often have wiring methods to share the same line, resulting in a temporarily decreasing communication speed.

In addition, the decrease in communication speed due to time zone can be one of the causes, including the congestion on the provider side and the communication disorder on the Internet line.

■ 6 measures that can be tried immediately when the communication speed of the Internet is slow

If you are dissatisfied with the communication speed of the Internet, what measures should be taken?

In the previous questionnaire, there were answers such as "consulted with the customer center" (31.9 %) and "replaced devices such as routers" (24.5 %), but because they do not know how to deal with them, "especially measures are countermeasures.There were quite a lot of users who did not do "(26.3 %).

Are there any measures to improve the speed?

However, about 90 % of those who have taken some actions on their own respondents as "some effect" (43.5 %) and "(46.4 %)" (46.4 %).You can see that first aid that can be easily performed by individuals is quite effective.

Did you work as a result of self -action?

So, finally, here are six measures that can be tried immediately when you feel that the communication speed of the Internet is slow.First, try the following methods to see if the speed improves.

◇ Check the Internet line and the provider website

If you feel "the communication speed is slower than usual ...", first check for communication failures on the homepage.If there is a communication failure, the user cannot deal with it.Let's check the recovery and the latest information frequently.

If you need to use the Internet in a hurry, you have to give up at home and go out to a place with an internet environment, such as an Internet cafe.One way to subscribe to a mobile WiFi as an emergency sub line.

◇ Consult the customer support of the contracted service

If it is difficult to identify the cause yourself, consult with customer support and receive advice.At the support center, you can also guide you to whether or not communication failures have occurred, and after checking the status of the device and the usage environment, you can also give advice on how to try it out.

However, depending on the service, there may be problems such as not being able to use customer support unless you subscribe to the option in advance, and that the inquiry is crowded and not easy.

When contracting on the Internet, we recommend that you choose a service that will provide you with a good customer support and will respond carefully to unexpected situations.

◇ Update to make the OS up to date

If the OS has not been updated for a long time, there may be a large amount of update data and the processing capacity of the PC may be slow.Let's update once and make the OS up to date.In some cases, the communication speed is surprisingly improved after updating.

However, if the update data is accumulated, it may take several hours to update, so it is recommended that you do it as frequently as possible.

It is very effective not only as a speed improvement but also as part of security measures.

◇ Try changing the browser to use

Even if the browser used for browsing the Internet has a problem, the communication speed may be slow.

If you are using Google Chrome on a daily basis, switch to Microsoft Edge once and check if you can browse without any problems.

Both the OS and the browser, old versions are often finished in development and support, making it easy to have any problems.If you are using an old PC that does not support the latest version, you may want to consider replacing the PC itself.

◇ Stop security software and see how

Even if you have security software resident on your computer, you may feel that the communication speed is slow.The operation is slow because the access destination is dangerous or the security software is checked each time.

Security software is necessary to protect a personal computer from the virus, but if you are worried about the speed, you can temporarily stop and see a little.

◇ Restart the modem and router

If the modem or router used does not speed up, the main unit may have a heat or some bugs or defects.

Restart the modem itself, turn off the power, remove the outlet, and start the outlet again.Surprisingly, this solution alone often improves the communication speed.

■ Summary

There are so many scenes where the communication speed of the Internet is slow, and even in the questionnaire, the majority of the number of communications is dissatisfied with the communication speed.

In order to improve the communication speed, you must first find out what is caused.Please refer to this article and explore the cause and take measures.

However, if the equipment at hand is not incomplete, the speed is slow, and if you consult with the support, it is one of the options to consider switching.In the questionnaire introduced earlier, 64.8 % of those who are dissatisfied with the communication speed are considering switching the line.

Are you considering a line transfer?

What do you value when you transfer?

On this occasion, Mobaleko Air, which is popular for its stable speed and cost performance, No. 1 (Japan Marketing Research Organization in July 2020), and various campaigns are also in guidance.please give me.

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■ Investigation overview

Survey name Survey on the communication speed of the Internet

Survey target: 750 members of society over 20s

Survey method: Internet survey

Survey period: 2021 February

■ Company profile

Company name Link Life Co., Ltd.

Representative Keita Shimizu

Location 1-2-33-7F, Shinagawa-ku, Tokyo

Founded February 14, 2008

Business content: Mobile Internet business, smartphone business,

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URL< ： https://linklife.co.jp/