Can you "reject Mercari's return request?"- Explanation by seller / buyer

In Mercari, it is possible to cancel the transaction and return the product when "product damage" or "something different from the exhibition has arrived".If the return is made, a refund will be made.

However, especially for sellers, you may not be convinced of the reasons for returned and refunds.Can I refuse it when a transaction partner receives an unsatisfactory return request?In this article, I will explain Mercari's "refusal to return".

What is Mercari's "return"?

Mercari's "return" is performed from the buyer to the seller when the product is flawed.

If there is a problem with the product, it must be returned as the seller's responsibility based on Article 11, Paragraph 5 of the Mercari Terms of Use, "Cancellation and Product Defects (Kashi)".

Another exceptional case is that you have sent a different product to the buyer due to the seller's mistake.In such cases, returns may be done.

The common reasons for Mercari's "returned goods"

The main reasons are as follows when the return is required in Mercari.

[Purchaser perspective] -Something that is different from the exhibition explanation -Fake has arrived ・ The product was damaged during delivery due to inadequate packing.

[Seller perspective] ・ I sent a different product ・ I sent a problematic product

How to deal with the buyer refused to return/refund requests to the seller

From now on, I will explain how to deal with the specific "refusal to return a return request".The following is the following when the buyer refuses to return/refund to the seller.

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