No need for pocket WiFi device compensation option? [Actual need found in a survey of 450 people]

■ Do you have a terminal compensation option? In response to the question of whether you have a terminal compensation option for Pocket WiFi, the following results were obtained. With terminal compensation option ... 34.9% Without terminal compensation option ... 65.1%

As mentioned above, more than half of the respondents do not have the pocket WiFi device compensation option. ■ Have you actually used the terminal compensation option? When I asked a person who had a contract for the terminal compensation option for Pocket WiFi, "Have you actually used the option due to a trouble such as a malfunction?", The following results were obtained. I have actually used the terminal compensation option ... 17.2%

I have never used the terminal compensation option ... 82.8%

As mentioned above, it was found that about 17% of the people who have contracted the terminal compensation option of Pocket WiFi have used it. Since it is a probability that 17 out of 100 people will use it, some people may find it surprisingly large. ■ Did you have any troubles such as malfunction without the terminal compensation option? Did you have any troubles such as breakdowns for people who have not subscribed to the Pocket WiFi terminal compensation option? When I asked the question, the following results were obtained.

There was a problem ... 4.8% (14 people) No trouble ... 95.2% (279 people)

As mentioned above, it can be seen that among those who have not contracted for the terminal compensation option of Pocket WiFi, there is a probability of about 5 out of 100 people having troubles such as breakdown, damage, and submersion. I think many people feel that this is small. If you look at the terminal compensation option as a whole, including contractors and non-contractors, you can also see that the probability of trouble such as a terminal failure is about 9%. ■ Have you ever had a problem without the terminal compensation option? Next, for those who have not contracted the terminal compensation option for Pocket WiFi, have you ever had a problem without adding the option? When I asked the question, the following results were obtained. I have a problem ... 3.1% (9 people)

I have never had a problem ... 96.9% (284 people)

There should have been 4.8% of people who had troubles such as breakdowns without a contract for the terminal compensation option of Pocket WiFi, but the number of people who actually had troubles has decreased to 3.1%. It can be inferred that this is because even if there is a problem, there may be no cost to pay. ■ How much does it cost to have trouble without the terminal compensation option? How much does it cost to have a trouble such as a breakdown without a contract for the terminal compensation option? When I asked the question, the following results were obtained. 0 yen ・ ・ ・ 2 people

1 yen to 5,000 yen ・ ・ ・ 3 people 5,001 yen to 10,000 yen ・ ・ ・ 1 person 10,001 yen to 20,000 yen ・ ・ ・ 1 person 20,001 yen to 30,000 yen ・ ・ ・ 2 people

There were 9 people who had trouble with the pocket WiFi terminal compensation option not contracted, but 2 out of 9 people did not cost. Also, you can see that the payment amount is within 30,000 yen even if it is high. ■ Please tell me the type of trouble that occurred. When we asked people who had troubles such as breakdowns what kind of troubles they had, the following results were obtained.Breakdown ... 15 people damaged ... 8 people submerged ... 1 person lost ... 4 people stolen ... 3 people others ... 5 people

As mentioned above, more than 40% of pocket WiFi problems were out of order. Most of them should be spontaneous failures as they are separate from damage and submersion. ■ Reasons for determining that the need for pocket WiFi device compensation options is low As a result of the questionnaire survey, it can be determined that the need for pocket WiFI device compensation options is low. The reasons are as follows: "Since the monthly charge for the terminal compensation option is 330 yen to 550 yen (tax included), if you continue to pay for 3 years, it will cost 11,880 yen to 19,800 yen, but only three people actually paid 10,000 yen or more due to trouble. In other words, if you continue to pay for the device compensation option, you are likely to pay the same amount or more if you have trouble. As the result of the questionnaire, there is a high probability that no trouble will occur even if you subscribe to the terminal compensation option, so most people will continue to pay the option monthly fee for 2 years or more. Then, if you continue to pay the terminal compensation option for 2 to 3 years, you will pay a higher fee than when trouble such as breakdown or damage occurs. (* Refer to the table below)

In addition, pocket WiFi devices often come with a one-year manufacturer's warranty, so if there is a natural failure within one year, the manufacturer will replace it for free. [Summary] The results of a questionnaire survey of 450 people regarding the terminal compensation option for Pocket WiFi revealed the following.

To conclude again, the need for a pocket WiFi device compensation option is low. However, of course, there are not zero situations where "it was good to have the terminal compensation option attached", so please consider the contract at your own discretion. [Survey outline] Survey subject: WiFi survey method that can be understood by monkeys: Questionnaire survey target on cloud sourcing site: Conducted for 450 people enrolled in cloud sourcing service Implementation period: April 2, 2021 to April 5, 2021 Date [Reference page when quoting] When quoting this information, please refer to the following page instead of this page. https://wakaru-wifi.com/pocket-wifi-compensation/ [Company Profile] Life Academia Co., Ltd. Representative Director: Daiki Kamada Location: 1-5-25 Magarimatsu, Hadano City, Kanagawa Prefecture Established: Business in February 2020 Contents: Media management, D2C homepage: https://life-academia.co.jp/ Management site: https://wakaru-wifi.com/